Returns & Refunds

Custom items are made to order

Because every personalized item is made just for you, custom and personalized items can’t be returned or exchanged.

If something isn’t right

We want you to love your order. If your item arrives damaged or wrong, please contact us within 7 days of receiving it, and include your order number and a photo of the problem.

• Email: orders@sadiescustomgifts.com
• Text: 802-375-7484

Before we make it

We’ll show you a mockup for approval on custom requests, so please check names, spelling and dates carefully before you approve. Once you’ve approved a mockup, we’ll make it exactly as shown.

Cancellations

Need to change or cancel an order? Contact us as soon as you can. If we haven’t started on it yet, we’ll gladly help.